Sage Society guarantees the availability of available wines and stands behind the quality, condition, and delivery of every wine we sell on our site. If there is an error with your order please email us immediately at email@example.com. We will work with you to resolve the problem as soon as possible. We evaluate each circumstance on an individual basis and we do everything we can to realize the best possible outcome.
All of Sage Society wines are stored at 3,000 square feet temperature control wine storage at Sage Cellarage. Facility is 55 degree temperature at 70% humidity 365 days with back up generator. Additionally, we store 100% of the wines horizontally. Please note that the pre-arrival dates are only estimates.
When a wine is listed as “pre-arrival” it means it is available for pre-ordering for delivery at future date when the wines arrive. Payment is due at the time of purchase on pre-arrival wines. You will receive an email notification when your pre-arrival wines have arrived. You can make an arrangement to have your wines shipped or picked up. Please note that the pre-arrival dates are only estimates.
All sales are final. If there are any issues with a bottle purchased from us, please re-cork without pouring or drinking the wine and send it back to us as soon as you can. You can also reach us anytime at 424.535.3016, or by email firstname.lastname@example.org We will try our best to resolve the situation as soon as we are able. We do not give refund for premature oxidation wines. We only accept returns if the product is defective. Returns of alcohol products are for store credit only. If there is systematical error on our end we will provide a 100% refund back to the original payment.
For any order cancelled within 24 hours of being placed, there is a 15% re-stocking fee, however any order that has already been shipped or picked up is final sale and cannot be returned. After 24 hours, all sales are final. The same policies apply to pre-arrival orders.
Shipping & Pick up
We ship using common carrier service to selected states in the United States where interstate wine sales are available. Please email us at email@example.com to inquire about your state. We offer courier service to local customers within limited distances. Please email us at firstname.lastname@example.org for a quote.
During the hot weather days, all deliveries will be on a “weather hold” unless otherwise requested by the customer. We will happily hold your wine until cooler weather to ensure the best possible quality of wine. All of Sage Society wines are stored in perfect condition at a 55 degree temperature at 70% humidity. For shipments requested during the weather hold period, we require a signed weather hold waiver form. Please email email@example.com to request a form. Otherwise, we will notify you via email when the weather is ideal for shipping again.
If you choose the “pick up” option when checking out, we will email you a confirmation as soon as the wine is pulled and ready for pick up. Please allow 1 to 4 business days to receive an email for in stock items.
Allow us 1 to 4 business days to pull the order and you will be notified via email with tracking info once an order ships. For out of state orders, we recommend to ship out on a Monday to have orders delivered in the same week.
All deliveries require a signature from an adult, aged 21 years or older.
The common carrier makes up to three delivery attempts, excluding weekends and holidays. After the third delivery attempt has been made the carrier will return the package to our warehouse. If the package is returned to our warehouse, you will need to pay for any shipping fees associated with resending the package back out to you.
If you need to change the address before shipment is made, please email us at firstname.lastname@example.org as soon as possible and we will make sure it is sent to the correct address. For many common carriers, you are also able to reroute or reschedule a shipment by signing into your account and requesting it. Please check the tracking number provided for your shipment to see if these options are available.
Sage Society takes extra steps to protect our shipments. All wine orders are shipped in styrofoam shippers which are stored at 55 degree temperature. This means both wines and the boxes are at cool temperature when it departs our warehouse. Wines are also individually packaged in plastic bags not to damage the labels in case of breakage.
While ice pack shipping is available during warm weather months, we recommend to ship the wines during cool weather as extreme heat can damage the wines.
Events & Membership
We have a variety of wine events throughout the year. If you have bought wine from Sage Society you will be invited to future virtual and in person wine tastings. Our exclusive Sage Society winemaker dinners are only available to private clients.
A private client is a client who has shown exceptional support for Sage Society services. Private clients are offered access to our most sought after wine allocations and invitations to Sage Society exclusive wine events held through out the year.
Wine club membership entitles you to an assortment of wines carefully handpicked by our experts and shipped directly to you. There are several options to choose from. Please visit our membership page to join here, or email us at email@example.com for more information.
A Sage Society Tasting Membership provides private tasting sessions to expand your palate and gain wine knowledge for private clients only. Sage Society will go to great lengths to learn about your palate. It is our goal to guide the evolution of your wine palate for maximum enjoyment. Please check out our membership page here to contact us with any questions you may have.